AOL Help

As I reported this morning, I was unable to access my journal for a while. Sandra (Labdancer51) is emailing her comments to people, as she is experiencing similar lack of service. Whilst in the middle of this Denial of Service, I contacted AOL Live Help. They said my query was too complex for them to answer, and could I ring AOL. They denied my existence. So I emailed AOL. Got this pleasant, chatty, overlong reply. Thought I'd share that with you all. Sit back and relax.

Basically: they're experiencing some difficulty on the web.

Oh, the query I put to them was:

I am unable to logon to AOL webmail using the Pharmolo screenname. Neither am I able to log on to AOL journals to make entries or leave comments.

Please bear in mind that I said AOL webmail. This (in my view) means I am accessing through an external browser.

Dear Member, Thanks for contacting AOL. It's our aim to help you get the best possible online experience, and you can get further assistance at any time from Live Help, and the dedicated Help Channel. In response to your earlier query I hope you find the following information useful.

We sincerely apologize for any inconvenience caused. As per your query, you have not mentioned whether you are trying to access emails through AOL software or website. However if you are trying to access it through AOL website we would need to inform you that we are facing some technical difficulty on the web. We have already sent the report to the senior technicians on the server end and hope to get the issue resolved as soon as possible. Hence, you may try to access the emails through AOL software or you may also try www.aol.com or www.aol.com.au. These are also AOL websites where you may sign on with your screen name and password and access your emails. If you still face any issue please let us know the detailed information. We appreciate your patience and support for this matter. And that's about all for now. We hope this mail is of some use to you. If you require any further help, please feel free to visit our online support at AOL Keyword: Help. This offers full information on all aspects of your AOL account, with answers to the most frequently asked questions and links to other helpful resources.

And that's about all for now. We hope this mail is of some use to you. If you require any further help, please feel free to visit our online support at AOL Keyword: Help. This offers full information on all aspects of your AOL account, with answers to the most frequently asked questions and links to other helpful resources.


Remember
There's a dedicated team of Agents trained to answer your questions from 8am to midnight, seven days a week on 0870 320 2020. See AOL Keyword: Support Me for details of call charges.


Kind Regards,

AOL Member Services.